Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy describes how uu9 ("we", "our", or "the Platform") collects, uses, stores, and discloses information about you when you access or use the uu9 website and its associated services, including cricket betting, live casino, slots, and crash games. By accessing the Platform, you acknowledge that you have read and understood this policy.

uu9 is committed to being a safe and reliable platform for players in Bangladesh. We operate under strict data-handling practices and apply SSL encryption across all user interactions to ensure your information remains protected at every step.

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operational practices. Any material changes will be communicated via a notice on the platform. Continued use of uu9 after such notice constitutes your acceptance of the revised terms.

Information We Collect

To deliver a secure, personalised, and fully functional gaming and betting experience, uu9 collects several categories of personal and technical information. This information is gathered when you register an account, make deposits or withdrawals, interact with games, or communicate with our support team. The categories of data we collect include:

• Identity Information: full name, date of birth, nationality, and government-issued identification details required for account verification (KYC).
• Contact Information: email address, mobile phone number, and residential address as provided during registration.
• Financial Information: transaction records including deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, and other supported BDT payment methods; wallet references (not full account credentials).
• Technical Information: IP address, device type, browser type and version, operating system, referring URLs, session duration, and clickstream data collected automatically when you use the platform.
• Gameplay Data: betting history, wager amounts, game selections (cricket, slots, live casino, crash games), win/loss records, and bonus utilisation.
• Communications Data: records of your correspondence with our customer support team, including chat logs, emails, and any feedback or complaints submitted to us.

We collect only the data that is reasonably necessary to provide our services and comply with applicable responsibilities. We do not collect sensitive biometric data or special category data beyond what is required for identity verification purposes.

How We Use Your Information

The information we collect from you is used exclusively to operate and improve uu9's platform. We do not sell personal data to third parties for their independent marketing purposes. Specifically, we use your information to:

• Create and manage your uu9 account, verify your identity in accordance with KYC obligations, and authenticate your login sessions.
• Process financial transactions including deposits in BDT via bKash, Nagad, Rocket, and Upay, and facilitate timely withdrawal requests to your preferred payment wallet.
• Deliver personalised gaming recommendations, promotional offers, bonus notifications, and relevant updates about cricket matches, BPL events, IPL fixtures, and new slot releases.
• Monitor platform activity for the detection and prevention of fraud, money laundering, underage gambling, and other prohibited activities, in compliance with responsible gaming principles.
• Resolve customer support queries, disputes, and complaints submitted by players from across Bangladesh in a fair, efficient, and documented manner.
• Improve the performance, security, and user experience of the uu9 platform through analytics, A/B testing, and technical diagnostics.

Where we process your data for direct marketing or analytical profiling purposes, we will rely on your consent or our legitimate interest as the legal basis, and you retain the right to opt out at any time by contacting our support team.

Sharing of Your Information

uu9 does not sell, rent, or trade your personal data. We may share your information only in the following limited and necessary circumstances:

• Service Providers: trusted third-party vendors who assist in platform operations — such as payment processing partners (bKash, Nagad, Rocket), fraud detection services, identity verification providers, and cloud hosting services — under strict confidentiality and data-processing agreements.
• Game Providers: game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical or session data to facilitate gameplay, resolve disputes, and verify RNG and RTP integrity.
• Legal and Regulatory Obligations: we may be required to disclose your data to competent authorities, law enforcement agencies, or courts of law when compelled by a legally binding order, or when disclosure is necessary to prevent criminal activity, protect the safety of users, or fulfil our anti-money-laundering obligations.
• Business Transfers: in the unlikely event of a merger, acquisition, or asset sale involving uu9, your personal data may be transferred as part of the transaction, subject to equivalent privacy protections remaining in place.

In all cases where data sharing occurs, uu9 requires the receiving party to maintain the confidentiality of your information and to use it solely for the purpose for which it was shared. We do not permit our service providers to use your data for their own independent commercial purposes.

Cookies and Tracking Technologies

uu9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that allow us to recognise your browser, remember your preferences, and analyse how you interact with our platform.

The types of cookies we use include:

• Essential Cookies: required for the core functionality of the platform, including user authentication, session management, and security. These cannot be disabled without affecting your ability to use uu9.
• Analytics Cookies: used to collect anonymised data about how users navigate the platform, which pages are most visited, and how long sessions typically last. This helps us make data-driven improvements to the user experience.
• Preference Cookies: store user settings such as preferred language, region, and display preferences so that the platform feels familiar each time you return.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may limit certain features of the uu9 platform. By continuing to use uu9 without changing your cookie settings, you consent to our use of cookies as described above.

How We Protect Your Data

Data security is a cornerstone of uu9's operations. We employ a comprehensive set of technical and organisational measures to guard your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing algorithms, two-factor authentication options for account access, and regular security audits of our platform's codebase and infrastructure.

Your Data Rights as a uu9 User

uu9 respects your rights in relation to your personal data. As a user of our platform, you are entitled to exercise the following rights at any time by submitting a request to our support team:

• Right of Access: you may request a copy of the personal data uu9 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: in certain circumstances, you may request the deletion of your personal data, for example if it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: you may request that we temporarily suspend the processing of your personal data while the accuracy or lawfulness of that processing is under review.
• Right to Object: you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests, unless we can demonstrate compelling grounds that override your interests.

To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that certain rights may be limited where we are required by law to retain or process your data, such as for anti-money-laundering compliance or account dispute resolution.

Data Retention

uu9 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, including providing services, resolving disputes, and complying with applicable legal and regulatory obligations. Typically, active account data is retained for the duration of your account's existence. Following account closure, certain records may be retained for an additional period as required by law.

When your data is no longer required, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request the deletion of your data at any time where no legal retention requirement applies, by contacting [email protected].

Third-Party Links

The uu9 platform may from time to time display references to third-party services or products (such as game providers or payment partners). uu9 does not control the privacy practices of these third parties and is not responsible for the content or privacy policies of any external platforms. This Privacy Policy applies solely to information collected directly by uu9.

Payment service providers such as bKash, Nagad, and Rocket operate their own independent privacy frameworks. We encourage you to review the privacy policies of any third-party services you interact with alongside uu9 to understand how they handle your data.

Minors and Age Restriction

uu9 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has accessed our platform or provided us with personal information, please contact us immediately at [email protected] so we can promptly delete the relevant data and take appropriate action to restrict that individual's access to the platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uu9 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to responding to all enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team is available around the clock to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet and beyond. We aim to acknowledge all privacy-related requests within 2 business days and resolve them fully within 14 business days.